NZ Souvenirs

Information

 

What currency are our prices?

What payment types do we accept?

Freight - How much and who do we use?

When will my order arrive?

Do we Gift Wrap?

Customs & Duties?

Returns policy?

 

 

 

 

 

 

What currency are our prices?
All of our prices are in New Zealand Dollars - NZD

 

What payment types do we accept?
We use PayPal to collect all payments. You do NOT need an account with PayPal to make a purchase from us, as they can also take your card details manually. If you do have an account processing is even quicker as we use Paypal Express. Cards that are accepted are Visa, Mastercard, American Express and JCB.

 

Freight - How much and who do we use?
Orders within New Zealand are sent via Courier Post.
North Island New Zealand $10.00 per order.
South Island New Zealand $15.00 per order.

There are two options for international shipping
1. International Air (not tracked) (3 to 8 days Australia) or (7 to 12 Days rest of the world) (working days)
2. International Economy Courier (tracked) (2 to 4 days Australia) or (5 to 7 days rest of the world) (working days)

The price of international orders is calculated at the shopping cart and is based on the physical weight of each item being sent. You can test out different items by clicking on recalculate to get an exact idea of how much your order will come to before you commit to buying.

Click here to track local or International Economy Courier

 

When will my order arrive?
Orders to North Island are 1 to 2 days from dispatch.
Orders to South Island are 2 to 4 days from Dispatch
There are two options for international shipping
1. International Air (not tracked) (3 to 8 days Australia) or (7 to 12 Days rest of the world) (working days)
2. International Economy Courier (tracked) (2 to 4 days Australia) or (5 to 7 days rest of the world) (working days)

 

Do we Gift Wrap?
Yes we do. Within the shopping cart there is the option to purchase gift wrapping. This is $5.00 NZD. Make sure you leave a message in the message section of the cart.

 

Customs & Duties?
On some international gifts selected items may be subject to import taxes or duties on entering your country. These taxes or duties are your responsibility. (This has only occured three times in 10 years)

 


Our Returns Policy
Within 14 days of delivery of a shipment, you may return any item you purchased from the NZGiftbarn.com store, for any reason, for a full refund of the items purchase price, provided:

* The product is undamaged and in original condition.
* The original receipt slip is included with the item.
* The item includes all original packaging and associated parts or accessories.

We cannot accept returns of opened items, damaged or soiled items, or items returned (received by us) more than 14 days after delivery.

The shipping cost of returned items is the responsibility of the purchaser, unless the return is a result of our error. The original shipping cost of returned items will not be refunded, unless the return is a result of our error.



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